Crewe Audi
Cutting the Cost of Fine Motoring

Crewe Audi Cutting the cost of fine motoring

Delivery and Returns Policy

1. Products

We warrant that all Products promoted for sale through this site are of satisfactory quality and reasonably fit for all the purposes for which Products of the kind are commonly supplied.

Specifications on this website of the Products to be sold are not intended to be binding and are intended only to give a general description of the Products. In all other respects, and to the maximum extent permissible, we make no other warranties or promises about the Products, and any implied warranties are excluded.

2. Availability

All Products offered for sale are subject to availability. We regret that occasionally it may be impossible to complete an order if stock runs out or is withdrawn for any reason. But if there is a problem we will let you know as soon as we can.

3. Ordering

We will treat each order for Products, which is confirmed when you click on the ‘NEXT' button on the Order Confirmation Screen, as an offer by you to purchase the Products subject to these terms and conditions. After placing an order you will be assigned an Order Number, which will be displayed on the screen. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us and we will confirm such acceptance, after payment by you has been successful, by notifying you that your order for Audi parts/accessories has been successful and stating a unique Reference Number on the ("the Confirmation Page"). The contract between us will only be formed when you see the Confirmation Page.

The Contract will relate only to those Products we have confirmed on the Confirmation Page.

4. Price and Payment

The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full, including delivery charges. Prices are liable to change at any time.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. If a Product's correct price is lower than the price stated on our website we will reimburse you the difference in price between the price you paid and the correct price. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect price, even after we have sent you a Confirmation Email, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment may be made by any of the methods indicated on our website. We do not offer any credit facilities, so we will not deliver Products to you if you do not pay for your order in full at the time of ordering.

5. Delivery

Delivery shall be made to the delivery address supplied by you at the time of ordering. While we endeavour to deliver within the times specified, any times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the Products howsoever caused. Risk of damage to or loss of the Products shall pass to you at the time of delivery to the specified delivery address.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

6. Returns

We want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order we will refund the value of the Products supplied provided that you inform us within 10 days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our Refunds Policy, minus the delivery charge. Products must be returned, together with the delivery note, to us in perfect condition to the address specified on the delivery note.

To cancel your contract with us for the Products you must, within the 10 days, beginning on the day after you received the Product:
  • (a) contact us via a method explained on the Contact Us page of your decision to return the Products;
  • (b) return the Products and delivery note to us, immediately, and in the same condition in which you received the Products; and
  • (c) return the Products at your own cost and risk.

7. Damaged Products or Incorrect Deliveries

Our warranty contained in 'Products' above is subject to the following conditions:
  • (i) the Products must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; and
  • (ii) any claim by you in respect of any shortages and/or defects apparent on delivery in the Products must be notified to us by you within 10 days of the delivery date, stating the nature of the shortage/defect and quoting the order reference number; failure to notify us, within 10 days of the delivery date, will deem you to have accepted the Products. In some cases we may require you to return the defective Products to us at its cost. We will examine the returned Product and will, where appropriate, notify you of your refund or replacement Product via email or telephone within a reasonable period of time.
Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can, at our option, make up the shortages or replace the Products free of charge, or refund the price of the Products in question to you.

In addition for defective Products we will refund you reasonable costs incurred for postage of the Product, but we shall have no further liability to you. If you do not notify us accordingly, we shall have no liability for any defects and you shall be bound to pay for the Products.

8. Warranty

Genuine Audi Parts And Genuine Audi Accessories is 2 years, if an item fails during this period you can contact your local Audi Dealership who on production of proof of purchase will investigate the product failure.

Road Angel warranty the customer must contact Blackspot Customer Services via www.blackspot.com, where they will assist you regarding your product. Road Angel products carry a 12 month warranty.

Audi Lifestyle and Merchandise are subject to a 28 days warranty period, after this period we cannot accept any Audi Lifestyle or Audi Merchandise products for return due to defects or failure.